1. Returns Eligibility
Due to the nature of herbal consumable products, we do not accept returns once the product is opened.

2. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, you must inform us within 48 hours of delivery with proper proof (photos/videos).

3. Refund Process

• Approved refunds will be processed within 5–7 business days
• Refund will be credited to the original payment method

4. Non-Refundable Cases

• Opened or used products
• Orders placed incorrectly by the customer
• Delay caused by courier services

5. Cancellation
Orders can be canceled only before dispatch.